Hello and Goodbye!

by   |   11/08/2017  11 Comments  [Jump to last]

I am fuming!

I just called the ticket line this morning to buy my family's tickets for the Hajduk Split match. At the third attempt I got through at 8:08am and was 83rd in the queue. That's right, eighty-third but I thought it would be worth the wait so I'd sit it out. The numbers went down as you'd expect but when I was around halfway through after an hour and pace was slowing I started to get a bit concerned.

Finally, I was next up. At precisely (the phone tells me duration) two hours, forty-five minutes and forty-four seconds I received the following; "Unfortunately, we are receiving an unusually high number of calls at the moment so please try again later or you can purchase tickets via the website" followed by a dial tone!!!!!

If I could find my customer details on the effing website that's what I would have done in the first place instead of wasting an entire morning and being an hour late for my appointment for no good bloody reason! Now the line is saying they are having technical issues with the line and a maintenance team is working on it.

All of these improvements and investment but still the general basic function of a football club is an utter shambles!

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Reader Comments (11)

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Paul Hughes
1 Posted 11/08/2017 at 16:27:13
You have my sympathies, Lee. Someone needs their bollocks roasting either at the ticket office or the IT department.

As you say, the website site didn't have Hajduk Split tickets available against me ,or any other STHs I assume, so I had to ring up. I was lucky on Tuesday afternoon, I was only number 44 in the queue, and got through after about an hour.

They told me the match has now been loaded on to my card – I will go with my fingers crossed.

Jimmy Salt
2 Posted 12/08/2017 at 10:44:16
Great name, mate.
Lee Mandaracas
3 Posted 13/08/2017 at 02:20:16
I couldn't access my account on the website so eventually just created new IDs for my father and two children and got the tickets that way. What a waste of a full day! At least I'm sorted now so the excitement can kick in for the match. Amazing how easily it passes when you're ready to go all Michael Douglas in Falling Down on someone at the time. It's a fine line.

Cheers Jimmy (2) if that was to me.

Shane Corcoran
4 Posted 15/08/2017 at 12:50:10
Jimmy Salt is a pretty cool name too, although not as good as Robin Bateman who frequents these pages.
Tom Hughes
5 Posted 22/08/2017 at 09:42:52
I eventually elected to go down to GP to purchase tkts having tried for days to get them over the phone or on the website. I'm glad I did, the Q for picking up tkts on the night was horrendous and a couple of mates didn't make the KO despite arriving almost an hr before. Is it any wonder that it wasn't a full house? Having so few tkts to sell on league match days seems to have affected the efficiency of tkt sales for cup games.
Kris Boner
6 Posted 22/08/2017 at 10:09:43
Didn't we used to have a Domino Darkly on these pages or am I a bit fuzzy in the brain these days?

If it was a real name, it's cool as hell.

Erik Dols
7 Posted 22/08/2017 at 10:28:40
I have a niece whose first name is "Pussycat".

I'll get my coat.

Lee Mandaracas
8 Posted 22/08/2017 at 16:33:56
Erik: That gag beats my own nicknames of Mouldycarcass, Macaronicheese, Maracas, Cheeseoncrackers and (my personal favourite) Man-Sizedknackers.

You win! lol

Steve Ferns
9 Posted 22/08/2017 at 16:41:56
Glad you got your tickets in the end, Lee. Stay safe out there.

On the subject of names, I used to like Dutch Schaeffer, from back in the day, before ToffeeWeb insisted on real names. I believe that's Arnie's name in Predator.

Brent Stephens
10 Posted 22/08/2017 at 16:45:00
Kris Boner #6 - you come a close second when it comes to names! Cracker.
Brent Stephens
11 Posted 22/08/2017 at 16:46:59
Our Aussie friends will appreciate it when I say I used to teach a girl in Oz called Helen Roots. And no - I didn't find out!

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